Please ensure that your hand luggage is within the maximum dimensions and quantity permitted by your airline.

Accessibility Information

The airport forecourt staff are available to assist you when you arrive at the airport. If there is a requirement, they can assist you to the check-in desks.

From the check-in desks to when you board the plane, assistance is provided by the airline you are travelling with.

Please notify the airline of the assistance you will require at least 48 hours prior to your departure, but ideally when you book your flight. Any queries about your accessibility requirements should be directed to the airline that you are travelling with.

Aurigny

Please use link to contact, Contact Us | Aurigny - Guernsey's Airline

Telephone:  01481 267267
Email:  [email protected]
Monday to Sunday: 08:00 - 18:00

Blue Islands

Please use link to contact, [email protected]

Telephone: 01234 589200}
Email:  [email protected]
Monday to Friday:  09:00 - 17:00
Saturday and Sunday:  10:00 - 16:00

British Airways

Please use link to contact, Disability assistance | Information | British Airways

Telephone: 0800 408 1100
Monday - Saturday: 09:00-17:00
Telephone Minicom: 0345 700 7706
Monday - Saturday: 08:00-20:00

Please note: this number is only for BA customers with a hearing impairment requiring use of a minicom system.

British Sign Language (BSL) Video Relay Service with SignLive
Monday – Saturday: 0900-1700

Accessibility Information

Terminal Information

Find out what facilities are on offer for all passengers at Guernsey Airport. 

Accessible Taxis

Find out more on the range of Accessible taxi services in Guernsey. 

Visual Information Guide

Visual Information Guide

This visual guide has been designed to help passengers on the Autism Spectrum prepare for a flight, hopefully reducing anxiety and assisting in making individuals feel as comfortable as possible.

Whilst it was designed for people on the Autism Spectrum it could also support other individuals who may need reassurance or support.

Download guide

 

Sunflower Lanyard

The "Sunflower Lanyard" scheme recognises that travelling can present particular challenges for people dealing with a range of conditions. Often those conditions may not be visible to others.  Staff working for the airport, airlines or business partners have been trained to look out for specially designed lanyards, so that they can identify where someone may need extra support. Lanyards are available from the Customer Service Information Desk in the Terminal. 

Access-Able Guides

Guernsey Airport

View the AccessAble guides for Guernsey Airport

Alderney Airport apron

Alderney Airport

View the AccessAble guide for Alderney Airport

Click here for the guide