This is a set of 5 promises that outline what our customers can expect from us and what we and our business partners strive to always deliver.
Never compromise on safety and security
Your safety is our first priority. Our security checks will be conducted in a consistent manner, you and your belongings will be treated with respect and dignity.
Friendly staff on hand to help
We strive to deliver the customer experience you expect. We will work closely with our partners to ensure you have a calm and speedy journey through the airport, if things go wrong, we will do everything possible to improve the situation quickly.
Enjoyable airport experience
We want to provide a comfortable and relaxing environment for you to enjoy. We aim to ensure that the terminal, facilities and catering outlets are clean and fit for purpose, we will provide facilities for families visiting the airport.
Keep you informed
We will always work with our partners to provide you with accurate up-to-date information. We will provide clear signage that will direct you through the airport with ease, we will use various forms of communication, including social media, as a means of sharing information.
Your comments and suggestions
We want to know when we and our partners do well or where we could improve. We will regularly carry out customer research to measure how we are doing, you can leave feedback via airport.gg or our feedback cards located around the terminal.