Travelling into the Bailiwick for self-isolation for COVID-19? Please ensure you arrange onwards travel from Guernsey or Alderney Airport's in advance. Further details:

Complaints Policy

This document explains what you should do if you want to make a complaint regarding the services you have received from Guernsey/Alderney Airports.

Due to data protection reasons, Guernsey/Alderney Airport cannot automatically share feedback about a third party without written permission. If you complaint concerns a business partner (airlines, security, food and beverage, shops) please use the links below to contact the business partner directly. 

Airlines (Including Lost Luggage)


Blue Islands



Other Business Partners


Bailiwick Bar and Kitchen

Duty Free Shopping

WH Smith at Guernsey Airport

Avis Guernsey

Europcar Guernsey