Aurigny’s advice to passengers on cabin baggage16th December 2015
The increasing popularity of carry-on luggage means that Aurigny is having to be more vigilant over its maximum size and weight policy. Check in staff are being instructed to apply, strictly, the airline’s long standing, published policies, which allow one small item of cabin baggage per passenger. The maximum dimensions for a bag are 48 x 36 x 20 centimetres or 18 x 14 x 8 inches and it must weigh no more than 10 kg. There are “sizer gauges” at Aurigny check in desks across its network and passengers should ensure their bag fits within the gauge. If it doesn’t, then the item will need to be checked in as hold luggage.
Aurigny is finding that increasing numbers of passengers are taking large, or multiple items of cabin baggage, which quickly fill overhead lockers. This is a particular problem in the lead up to Christmas but it has become a general trend which disadvantages those who have small bags but can’t find room for them. Cramming bags into lockers can damage them and stowing large volumes of hand baggage slows down the boarding process, making it more difficult to achieve on time departures. We want our passengers to work with us to ensure that only cabin friendly, single, small bags are taken on board.
Malcolm Coupar, Aurigny’s Commercial Director says: “We are one of a very few regional airlines that doesn’t charge for hold baggage and I’d encourage our customers to put their bags in the hold. We have a generous hold luggage allowance of 20kg per person which can be pooled by two or more people travelling together, although no single case may weigh more than our maximum of 23kg. Within reason, there is no limit on the number of hold luggage items per person, so checking in an oversized cabin bag as well as a suitcase destined for the hold, shouldn’t be a problem.”
He continues: “At Gatwick, our new handling agent, Airline Services Limited, delivers hold luggage to the baggage carousel within a few minutes of our customers arriving there. Across the network, delivery times are roughly 15 minutes or less after the aircraft has pulled onto its stand.”