Special Assistance

Any special assistance needs to be pre-booked through your airline prior to arrival at the airport passenger terminal in Guernsey or Alderney. Airlines require at least 48-72 hours notice for assistance to be arranged prior to departure. Any questions or queries around special assistance should be directed to your airline.

Aurigny's Reservations Team can be telephoned on (01481) 267267 or email: customerservices@aurigny.com

Blue Islands' Customer Care team can be telephoned on (01234) 589200 or email: customercare@blueislands.com

Special Assistance

Access Guide - COVID-19 Testing area

Use this access guide to know what to expect if you have a disability and need to carry out a self-test for COVID-19 at Guernsey Airport.

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Guernsey Airport Facilities

Please click on the below link to read the list of facilities within the passenger terminal building, car park, departures and arrivals.

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Lanyard Scheme for Hidden Disabilities

Guernsey Airport aims to improve the experience for all passengers who may not want to share details of their hidden disabilities.

Passengers have the option of wearing a sunflower lanyard whilst travelling through Guernsey Airport. This will identify you to staff or our business partners as someone who may need additional support, time or understanding. All Guernsey Airport staff and business partners have been specially trained to recognise the lanyards and act accordingly.

The sunflower lanyards are recognised at various other airports around the British Isles.

Lanyards are available for collection from the Guernsey Airport information desk, located within the passenger terminal building.

Hidden Disabilities Lanyard Poster

Accessible Taxis

There are currently four licenced accessible taxi operators in Guernsey. Each taxi has a certificate to demonstrate they have undergone and passed a training course on safe passenger handling and they will carry standard taxi identification.

Please click here for further information.