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Special Assistance

Any special assistance needs to be pre-booked through your airline prior to arrival at the airport passenger terminal in Guernsey or Alderney. Airlines require at least 48 to 72 hours notice for assistance to be arranged prior to departure. Any questions or queries around special assistance should be directed to your airline.


Aurigny's Reservations Team can be telephoned on (01481) 267267 or email:

Blue Islands' Customer Care team can be telephoned on (01234) 589200 or email:

British Airways' Accessibility Team

Telephone: 0800 408 1100

Monday - Saturday: 09:00-17:00

Telephone Minicom: 0345 700 7706

Please note: this number is only for BA customers with a hearing impairment requiring use of a minicom system. 

Monday - Saturday: 08:00-20:00

British Sign Language (BSL) Video Relay Service with SignLive

Monday – Saturday: 0900-1700

Special Assistance


Find out what facilities are on offer for all passengers at Guernsey Airport. 

Accessible Taxis

Find out more on the range of Accessible taxi services in Guernsey. 

Hidden Disability Lanyard

Sunflower Lanyard

The ‘Hidden Disability Lanyard’ scheme recognises that travelling can present particular challenges for people dealing with a range of conditions. Staff working for the airport, airlines or business partners have been trained to look out for specially designed lanyards, so that they can identify where someone may need extra support. Lanyards are available from the Airport Information Desk in the Terminal. 

AccessAble Guides

Alderney Airport apron

Alderney Airport

View the AccessAble guide for Alderney Airport, Le Grand Val, St Anne, Alderney, GY9 3XD

Click here for the guide




Guernsey Airport car park

Route from Guernsey Airport car park to aircraft

View the AccessAble guide for the route from the car park to aircraft.

Click here for the guide

Guernsey Airport apron

Route from aircraft to Guernsey Airport car park

View the AccessAble guide for the route from aircraft to car park.

Click here for the guide

Guernsey Airport terminal

Route from Guernsey Airport to St Peter Port Bus Terminus

View the AccessAble guide for the route from the Airport to St Peter Port Bus Terminus.

Click here for the Guide