Special Assistance

Any special assistance needs to be pre-booked through your airline prior to arrival at the airport passenger terminal in Guernsey or Alderney. Airlines require at least 48 to 72 hours notice for assistance to be arranged prior to departure. Any questions or queries around special assistance should be directed to your airline.

Aurigny

Aurigny's Reservations Team can be telephoned on (01481) 267267 or email: customerservices@aurigny.com

Blue Islands

Blue Islands' Customer Care team can be telephoned on (01234) 589200 or email: customercare@blueislands.com

British Airways

British Airways' Accessibility Team

Telephone: 0800 408 1100
Monday - Saturday: 09:00-17:00

Telephone Minicom: 0345 700 7706
Monday - Saturday: 08:00-20:00
Please note: this number is only for BA customers with a hearing impairment requiring use of a minicom system.

British Sign Language (BSL) Video Relay Service with SignLive
Monday – Saturday: 0900-1700

Special Assistance

Terminal

Find out what facilities are on offer for all passengers at Guernsey Airport.

Learn More

Accessible Taxis

Find out more on the range of Accessible taxi services in Guernsey.

Learn More

Autism Information

This visual guide has been designed to help passengers on the Autism Spectrum prepare for a flight, hopefully reducing anxiety and assisting in making individuals feel as comfortable as possible.

Whilst it was designed for people on the Autism Spectrum it could also support other individuals who may need reassurance or support.

Download guide

Sunflower Lanyard

The ‘Hidden Disability Lanyard’ scheme recognises that travelling can present particular challenges for people dealing with a range of conditions. Staff working for the airport, airlines or business partners have been trained to look out for specially designed lanyards, so that they can identify where someone may need extra support. Lanyards are available from the Airport Information Desk in the Terminal.