We are here to support passengers who require assistance when they travel. Visit our accessibility information page to find out more about the help we can provide.

Check-In

Check-In

The check-in areas are located at the left or western end of the landside concourse and are clearly signed within the terminal. If you have already checked in online and only have hand baggage you may go directly through security to the departure lounge.

When to arrive

We recommend you arrive at least 90 minutes before your flight is scheduled to depart. This is to ensure an on-time departure.

At check-in

To save time, please have your acceptable identification ready (check with your airline for acceptable ID) and make sure your hand baggage contains only valuables and items you will need during the journey.

Online check-in

Some airlines offer online check-in from two to 24 hours before departure. You will be able to choose your seat or print your boarding card from your computer, tablet or mobile device – and when you get to the airport, simply take your baggage to the bag drop facility. Some airlines will also offer check-in and ticketing through their own app for mobile or tablet devices and is availible on your devices' app store. 

Twilight check-in

Passengers travelling with hold baggage items can check-in for early morning UK red-eye flights operated by Aurigny, the afternoon before departure.

The service opening times are between 3pm and 8pm, 7 days per week (excluding Christmas Eve and Christmas Day).  For flights on New Year's Eve the service opening times are between 3pm and 5pm.

Hand luggage

We recommend that you check the maximum size and quantity of hand luggage items allowed with your airline, prior to your departure.

Security and boarding

We recommend you go directly through security after check-in and into the departures lounge. There's plenty to do in the departure lounge, from duty free shopping, the cafe/restaurant and bar, or just relax in the lounge. There's also free Wi-Fi and a TV available. Information screens in the departures lounge show flights, boarding times, and gate numbers. Boarding times can vary, but usually begin around 20 minutes before departure.

If passengers need special assistance please book this at the time of booking your flight. Airlines require a notice period of 48 or 72 hours prior to departure.