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Privacy Policy

Privacy Policy is a website operated and maintained by the States of Guernsey, and are used by the States' Trading Supervisory Board through Guernsey Airport (the controller), to inform customers on all the offers and events at Guernsey and Alderney Airport.

1.  The Data Protection Law

The controller acknowledges its obligations as per the data protection law, which provides a number of requirements in terms of processing activities involving personal data. The controller further acknowledges the general principles of processing as well as the rights of a data subject and more information in relation to these provisions are provided within this fair processing notice.

2.  The Principles of Processing

a.      Lawfulness, fairness and transparency

Personal data must be processed lawfully, fairly and in a transparent manner.

In order to provide this online service, the controller collects personal data directly from data subjects who decide to opt in to receiving newsletters or provide feedback to the entity. No personal data is collected from any third party or publically available source. None of the personal data collected for this purpose is classified as “Special Category Data” (the most sensitive data as defined by data protection law). The personal data that is collected for this purpose includes:

The name of the data subject;

The data subject’s email address;

The data subject’s telephone number.

In terms of the lawful basis for processing, the above information is considered necessary for the data subject to receive the information from the controller. The controller is offering a service to data subjects, however as the controller is a public authority (as defined by data protection law), the lawfulness of processing does not relate to the legitimate interests of the controller or a third party.

The data subject’s email address is required in order to receive electronic newsletters until the data subject withdraws consent. puts small text files (known as 'cookies') onto your computer to collect information about how you browse this site. The information collected is not personally identifiable.

Cookies are used to:

  • measure how you use the website, using Google Analytics, so it can be updated and improved based on your needs;

  • remember the notifications you've seen so that we don't show them to you again;

Google Analytics stores information about:

  • the pages you visit on;

  • how long you spend on each page;

  • how you got to the site;

  • what you click on while you're visiting the site;

If you do not want this data to be collected when you browse, you can opt-out.


The Guernsey Airport website uses a piece of software called Hotjar. Hotjar is used to anonymously track and record your journey through this website, so that it can be reviewed at later date for the sole purpose of helping us to improve the user experience.

The following information may collected through the Hotjar tracking code embedded on the website:

Device Specific Data

The following information may be collected from your browser:

  • Your device's IP address (collected and stored in an anonymized format)

  • Device screen size

  • Device type (unique device identifiers) and browser information

  • Geographic location (country only)

  • Preferred language used to display the webpage

Log Data

Hotjar records information that is created whilst using the website. This information includes:

  • Referring domain

  • Pages visited within the site, including the order in which they were visited

  • Geographic location (country only)

  • Preferred language used to display the webpage

  • Date and time when website pages were accessed

  • Mouse clicks & keystrokes

Hotjar will never track or store values that you enter into forms on the website, or any other identifier that may be used to determine your identity.

If you do not wish to be tracked by Hotjar, then follow the instructions here to opt out.

b.     Purpose limitation

Personal data must not be collected except for a specific, explicit and legitimate purpose and, once collected, must not be further processed in a manner incompatible with the purpose for which it was collected.

The controller acknowledges its responsibility with regards to this data protection principle and therefore the controller maintains that it will not further process that personal data in a way which is incompatible to its original reason for processing as specified in section 2a, unless the controller is required to do so by law. The personal data will not be transferred to a recipient in an authorised or an unauthorised jurisdiction (as per the definition within data protection law).

c.      Minimisation

Personal data processed must be adequate, relevant and limited to what is necessary in relation to the purpose for which it is processed.

The controller maintains that it will only process the personal data, which is detailed in section 2a, and will not process any further personal data that is not necessary in relation to the original reason for processing personal data as specified in section 2a, unless the controller is required to do so by law.

d.     Accuracy

Personal data processed must be accurate, kept up-to-date (where applicable) and reasonable steps must be taken to ensure that personal data that is inaccurate is erased or corrected without delay.

The controller will ensure that all personal data that it holds is accurate and kept up-to-date, and any personal data that is inaccurate will be erased or corrected without delay.

e.      Storage limitation

Personal data must not be kept in a form that permits identification of a data subject for any longer than is necessary for the purpose for which it is processed.

Guernsey Airport and Guernsey Harbours will hold the data until the data subject receiving the newsletters decides to end the relationship with the entity at their discretion.

Once a data subject has decided not to receive newsletters or other similar communications, the controller will erase all personal data relating to that data subject.

When providing feedback via the website, the data subject’s personal details and correspondence will be kept until the customer relations team has completed communications with the data subject and the matter closed.  

f.       Integrity and confidentiality

Personal data must be processed in a manner that ensures its appropriate security, including protecting it against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

The controller maintains to process all personal data with appropriate levels of security. Personal data provided by data subjects using the website is collected and stored online and, in order to prevent unauthorised or unlawful processing, the controller has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that is collected.

g.      Accountability

The controller is responsible for, and must be able to demonstrate, compliance with the data protection principles.

The contact details of the controller are as follows:

The States' Trading Supervisory Board

Tel:  01481 222044  

Email:  [email protected]

The contact details for the Data Protection Officer of the States' Trading Supervisory Board are as follows:

Data Protection Officer, the States' Trading Supervisory Board

Tel: 01481 227000

Email: [email protected]

3.  Data Subject Rights

a.      Right of access

A data subject has the right to be advised as to whether a controller is processing personal data relating to them and, if so, that individual is entitled to one free copy of their personal data (with further copies available at a fee prescribed by the controller). This is known as a Subject Access Request (SAR). Upon receipt of an SAR, the controller has a period of one month to adhere to the request (an extension of two further months can be sought by the controller depending upon the complexity and number of requests submitted by the data subject).

b.     Right to data portability

A data subject has the right to data portability, this means that an individual is able to arrange for the transfer of their personal data from one controller to another without hindrance from the first controller. This right can only be utilized where the processing is based on consent or for the performance of a contract. This right cannot be used for processing by a public authority.

Where a data subject invokes the right to data portability, the data subject has the right to be given their personal data in a structure, commonly used and machine-readable format suitable for transmission from one controller to another. Upon the request of a data subject, the controller must transmit their personal data directly to another controller unless it is technically unfeasible to do so.

c.      Exception to right of portability or access involving disclosure of another individual’s personal data  

 A controller is not obliged to comply with a data subject’s request under the right of access or right to data portability where the controller cannot comply with the request without disclosing information relation to another individual who is identified or identifiable from that information.

d.     Right to object to processing

A data subject has the right to object to a controller’s activities relating to the processing of personal data for direct marketing purposes, on grounds of public interest and for historical or scientific purposes.

e.      Right to rectification

 A data subject has the right to require a controller to complete any incomplete personal data and to rectify or change any inaccurate personal data.

f.       Right to erasure

A data subject has the right to submit a written request to a controller regarding the erasure of the data subject’s personal data in certain circumstances. These include where:

  • The personal data is no longer required in relation to its original purpose for collection by the controller;

  • The lawfulness of processing is based on consent and the data subject has withdrawn their consent;

  • The data subject objects to the processing and the controller is required to cease the processing activity;

  • The personal data has been unlawfully processed;

  • The personal data must be erased in order to comply with any duty imposed by law; or

  • The personal data was collected in the context of an offer from an information society service directly to a child under 13 years of age. 

g.      Right to restriction of processing

A data subject has the right to request, in writing, the restriction of processing activities which relate to the data subject’s personal data. This right can be exercised where:

  • The accuracy or completeness of the personal data is disputed by the data subject who wishes to obtain restriction of processing for a period in order for the controller to verify the accuracy or completeness;

  • The processing is unlawful but the data subject wishes to obtain restriction of processing as opposed to erasure;

  • The controller no longer requires the personal data, however the data subject requires the personal data in connection with any legal proceedings; or

  • The data subject has objected to processing but the controller has not ceased processing operations pending determination as to whether public interest outweighs the significant interests of the data subject.  

h.     Right to be notified of rectification, erasure and restrictions

Where any rectification, erasure or restriction of personal data has been carried out, the data subject has a right to ensure that the controller notifies any other person to which the personal data has been disclosed about the rectification, erasure or restriction of processing. The controller must also notify the data subject of the identity and contact details of the other person if the data subject requests this information.  

i.        Right not to be subject to decisions based on automated processing

A data subject has the right not to be subjected to automated decision making without human intervention.

To exercise these data subject rights, please contact either the data protection officer or the controller (as per the contact details provided in 2g).

j.        Right to make a complaint

An individual may make a complaint in writing to the supervisory authority (the Office of the Data Protection Authority). If the individual considers that a controller or processor has breached, or is likely to breach, an operative provision of the data protection law, and the breach involves affects or is likely to affect any personal data relating to the individual or any data subject right of the individual (as listed above).

k.      Complainant may appeal failure to investigate or progress and may appeal determinations

An individual may appeal to the Court where:

  • The Supervisory Authority has failed to give the complainant written notice that the complaint is being investigated or not within two months of receiving the complaint;

  • The Supervisory Authority has failed to provide written notice of the progress and, where applicable, the outcome of the investigation at least once within three months of providing notice of the beginning of an investigation; or

  • Where the individual seeks to appeal against a determination of the Supervisory Authority.