Terminal Facilities

 Terminal Facilities

1. Lifts to all floors

2. Wheelchairs

3. Accessable toilets with help buttons/cords

4. Induction loops

5. Baby changing facilities

Car Park Facilities

1. Help buttons on entry barriers

2. Six reserved spaces for 'Blue Badge' holders in the main car park.

For security reasons vehicles cannot be left unattended at the front of the Passenger Terminal. 

Passengers with reduced mobility or disabilities and requiring assistance may be dropped off at the departure entrance to the main concourse where help will be provided by airport staff to help passengers to check-in if required.

Departures

The security screening prior to departures is located on the ground floor close to the lifts. Airline staff will assist as required from this point to onboard the aircraft.

Please show and alert security staff staff to any medications or medical equipment that you are carrying and require for your flight prior to security screening.

If you are able to stand unaided, then you will be invited to enter our body scanner by security staff. The body scanner is used if a more detailed scan is required following the security archway. Arrangements for wheelchair users will remain unchanged. 

You will enter the security area after your boarding pass has been scanned. Once you have been security screened, you will have the choice to leave security via the duty free shop or via a separate door. Please let security staff know which option you would prefer.

Accessible Area

There is a reserved seating area in departures reserved for anyone requiring assistance. Thanks to a donation from Alderney Cancer Relief there is adaptive seating provided for those passengers who need or require extra support whilst waiting for a flight to be called. This area also has toilets and a free public water fountain nearby. Staff will be able to direct or take you to this area. It's likely you will be boarding the aircraft first before other passengers so please follow any instructions of staff before you leave departures.

Arrivals

Airline staff will be available on arrival from the aircraft through arrivals and baggage reclaim to the main terminal concourse. Airport staff will provide assistance from arrivals hall to the bus stop, taxi rank, or private vehicle pick up.