Accessibility Contact Information
The airport forecourt staff are available to assist you when you arrive at the airport. If there is a requirement, they can assist you to the check-in desks.
From the check-in desks to when you board the plane, assistance is provided by the airline you are travelling with.
Please notify the airline of the assistance you will require at least 48 hours prior to your departure, but ideally when you book your flight. Any queries about your accessibility requirements should be directed to the airline that you are travelling with.
Aurigny
Telephone: 01481 267267
Monday to Sunday: 08:00 - 18:00
Blue Islands
Telephone: 01234 589200
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: 10:00 - 16:00
British Airways
Telephone: 0800 408 1100
Monday - Saturday: 09:00-17:00
Telephone Minicom: 0345 700 7706
Monday - Saturday: 08:00-20:00
Please note: this number is only for BA customers with a hearing impairment requiring use of a minicom system. British Sign Language (BSL) Video Relay Service with SignLive Monday – Saturday: 0900-1700
Terminal Facilities
1. Lifts to all floors (with wheelchair capability)
2. Wheelchairs (we have a number of attendant assist chairs along with a child wheelchair).
3. Accessible toilets with help buttons/cords (Two accessible toilets are situated in the Landside concourse, one upstairs in the viewing lounge and one on the ground floor. One in the Departure Lounge and one in the Arrivals Hall.)
4. Baby changing facilities
5. Access from car park to aircraft (through the terminal, security and into the Departure Lounge) is all on one level.
Car Park Facilities
1. Help buttons on entry barriers
2. Six reserved spaces for 'Blue Badge' holders in the main car park.
For security reasons vehicles cannot be left unattended at the front of the Passenger Terminal.
Passengers with reduced mobility or disabilities and requiring assistance may be dropped off at the departure entrance to the main concourse where help will be provided by airport staff to help passengers to check-in if required.
Security
The security screening prior to departures is located on the ground floor close to the lifts. Airline staff will assist as required from this point to onboard the aircraft.
Please show and alert security staff to any medications or medical equipment that you are carrying and require for your flight prior to security screening.
If you are able to stand unaided, then you will be invited to enter our body scanner by security staff. The body scanner is used if a more detailed scan is required following the security archway. Arrangements for wheelchair users will remain unchanged.
You will enter the security area after your boarding pass has been scanned. Once you have been security screened, you will have the choice to leave security via the duty free shop or via a separate door. Please let security staff know which option you would prefer.
You can go to our passenger information tab on the home page and view security/liquids on the drop down, this will prepare you for security and any liquid requirements.
Reserved seating for those needing assistance
There is a seating area in departures reserved for anyone requiring assistance. It has been placed at the end of the departure lounge, where there is less noise. Thanks to a donation from Alderney Cancer Relief there are two recliner seats to ensure comfortable seating is available for those who might need it. This area also has toilets and a free public water fountain nearby.
Staff will be able to direct or take you to this area. It's likely you will be boarding the aircraft first before other passengers so please follow any instructions of staff before you leave departures.
Assistance on arrival
Airline staff will be available on arrival from the aircraft through arrivals and baggage reclaim to the main terminal concourse. Airport staff will provide assistance from arrivals hall to the bus stop, taxi rank, or private vehicle pick up.
23rd November 2017
The ‘Think Differently about Disability’ celebrations will be held on Friday 1st December in the lead up to the UN day – International Day of Persons with Disabilities (IDPwD), 3rd December 2017. The celebration aims to recognise the outstanding achievements of organisations, groups and individuals that have worked to improve accessibility and inclusion for disabled islanders…
22nd November 2017
G4S Channel Islands, the leading security services provider in Guernsey, has been awarded a 5-year extension of the Ports security contract for the airports and harbours for the Bailiwick of Guernsey. The contract covers all of the security elements of the airports and harbours in both Guernsey and Alderney, including central search and all passenger and luggage screening. G4S Channel Islands has…
17th November 2017
We are experiencing some teething problems with the new Pay Stations in the Terminal Building. We are working with the provider to rectify these issues as soon as possible. New features, such as contactless payment and pre-payment cards will be provided in due course. We apologise for any inconvenience this may cause and will keep you updated on progress.
8th November 2017
Looking for a new and exciting career in marketing, design and public relations? Guernsey Airport / Guernsey Harbours are looking for a Customer Relations Officer to join their team.Click here to view Job Description
3rd November 2017
Did you know that drone users who break the law could face a £2,000 fine or a prison sentence for more serious offences? Guernsey Airport are keen to raise awareness of the rules surrounding drones. Gus Paterson, Director of Civil Aviation Guernsey said: 'It's very important for drone operators to adhere to the published rules. They exist to ensure the safety of members of the public – a…
31st October 2017
The States of Guernsey are looking for a Customer Relations Officer to join the Guernsey Airports and Guernsey Harbours teams. You will be required to provide high level marketing and public relation functions to both an internal and external audience on behalf of the Guernsey Airport, including Alderney Airport and Guernsey Harbours, to enhance and maintain the high profile of the organisation…
26th October 2017
Starting from Sunday 29 October, Blue Islands has partnered with Jersey's boutique hotel THE INN to offer Guernsey residents a wonderful value two night break in Jersey from only £125pp. Whether it’s a late autumn escape to unwind, to enjoy some Christmas shopping and festivities in December, or simply to getaway in the New Year, you don't need an excuse... Blue Islands operated return flights…
26th October 2017
WHSmith located within Guernsey Airport are advertising the following vacancies: Saturday and Sunday 6am-11.30am Sunday and Monday 2pm-6.30pm Fridays and Saturdays 2pm-6.30pm
16th October 2017
As a result of adverse and resultant atmospheric weather conditions impacting normal operations due to Storm Ophelia today, Flybe has been forced to cancel some 170 flights, the full list of which is available at www.flybe.com/flight-info This included all flights to and from Belfast City Airport, Scotland and the Channel Islands and the majority of its flights to and from Southampton this…
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